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HOW TO CONTACT US We have an experienced support staff which strives to provide you with great support. The support staff has put together a list of Frequently Asked Questions (FAQ) that will allow you to quickly find answers to the most common support questions. We will answer your questions around the clock and even on weekends to keep you up and running. Please submit a Support Ticket with your support questions when you can't find the answer on the FAQ's. We can answer your questions much quicker using our online Support Ticket system. This will provide a better response time back to you. If you have any complaints about our service, please bring it to our attention and we will look into the matter immediately. Our goal is to provide the best service possible. Be sure to include specific details about your question, including your administrator login name, domain name, and file locations if applicable. Please fill out our Customer Service Survey. Tell us what you'd like to see, what needs to be improved and what you like best about MinistryWeb.org.
If you are paying by credit card please ensure we have updated credit card information. You can log into the control panel to update your card on file at update your credit card information if you need to update your information. Click here to update your credit card information. If your billing information changes, please log into your Control Panel and update your information. Any questions regarding your bill may be sent to billing@MinistryWeb.org Advanced Online Solutions (AOS Host) bills on monthly or annual cycles, depending on the plan you select. Accounts past due over 30 days are subject to deactivation. To contact us by telephone or by mail, use the following information:
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